The Account Analyst is responsible for servicing the client, with a special focus on policy changes and endorsements. The person in this role understands and applies the fundamentals of commercial insurance policies to work closely with customers and other members of the service team to ensure a seamless experience throughout the endorsements process.  

Responsibilities: 

• Review and process endorsement requests such as coverage modifications, additional insureds, or changes in property details for accuracy and completeness to ensure timely updates to policy documents.  

• Distribute communications to clients and service team members to gather necessary information and clarify endorsement details.  

• Maintain detailed records of all change requests, including all customer and carrier correspondence.  

• Carefully review updated policy documents to guarantee changes were processed correctly, identifying and rectifying any discrepancies as needed.   

• Negotiate with underwriters to manage conflicts related to endorsement issuance  

• Proactively communicate with clients and carriers to ensure all parties are aware of change statuses and next steps.   

• Perform other duties as assigned or required.   

Required Skills/Abilities:  

• Bachelor's degree in a business-related program or equivalent experience in the insurance industry 

• Experience working in insurance or related field preferred 

• A valid resident Property & Casualty insurance license is required; or the ability to obtain and maintain a valid state insurance license (agency may assist)   

• Ability to compile and analyze policy information  

• Proficiency in the use of Microsoft Office Suite 

• Knowledge of, or the ability to learn, AMS360 and ImageRight. 

• Strong analytical and problem-solving skills. 

• Excellent verbal and written communication skills. 

• Excellent organizational skills and attention to detail. 

• Excellent time management skills with proven ability to meet deadlines. 

• A passion for developing industry knowledge 

Benefits 

• Salary: $60,000-$65,000 annually. 

• Health insurance, vision, dental, life insurance, and more. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families. 

• 401K with employer matching. 

• PTO and paid holidays to support work-life balance. PTO is based on experience and is expected to increase over time. 

• A casual office environment with a dedicated and professional team. 

• Hybrid opportunities in Tampa, FL and Berwyn, PA. 

• Remote opportunities in DE, FL, LA, NJ, PA, SC, TX 

About Sovereign Insurance Group
Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion.

We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party's interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients.